Our products and services are the very best available. You would expect them to be covered by an industry leading warranty, and you'd be correct. Warranties, even the best of them, were not designed to cover many important intangibles; like integrity and respect. Our promise to you is simple: we will treat you like a neighbor, not just a customer. Because we are neighbors. Our company has been a contributor to our community for over 30 years. Our skilled technicians, our supervisors and our president all call central Arkansas home. A good warranty is often worth its weight in gold, a promise kept is often worth far more.
It is a sad reality that the term ‘warranty’ is often twisted and manipulated today. Clever attorneys create warranties for manufacturers that say a lot, but mean little. Most of these warranties are prorated, which means the longer you've had it the more you have to pay if it proves defective. Often the warranties require that they only provide you with a piece of replacement siding, installation is your responsibility. It is also not their concern if your siding has faded 'normally'' and the new piece won't match.
Unfortunately, that's some of the better news about warranties. The remodeling industry has been hit hard by the economic turmoil of the past few years. About 50% of the manufacturers we had several years ago no longer exist or have been through bankruptcy. All of those warranties, limited as they may have been, evaporated with the company. Even some large, notable brands like Alcoa, Mastic and Louisiana Pacific are no more. Local contractors have been even more volatile. It is hard to find a contractor that was in business 5 years ago, much less 15 or 20 years ago. Let's face it, a 30 year warranty from a 3 year old company means almost nothing.
Sideco has chosen to install siding products exclusively from James Hardie and windows from Marvin. There are many reasons this decision was made. First and foremost, we honestly believe that these are the very best available. Both of these companies have consistantly produced quality products and have constantly improved them over the years. Perhaps most important, both companies have stood firmly behind their products for over 100 years. As a contractor, I can install their products and be fully confident that I can rely on the integrity and tremendous resources they have to offer. You can trust that James Hardie will be there to fulfill their 30 year, non prorated warranty.
TimberTech products are made exclusively from technologically-advanced materials designed to provide years of low maintenance use and enjoyment. TimberTech decking, railing, and fencing products are covered by a 25-year limited warranty for residential applications and a 10-year limited warranty for commercial applications. The products are guaranteed against termites, checking, splitting, decay, rot and splintering. In addition, Earthwood Evolutions is covered by a 25-year fade and stain warranty.
As reassuring as these manufacturer's warranties may be, the most important warranty of all comes from the local contractor. Sideco personally warrants all windows and siding for a full ten years. That is in addition to the manufacturer's warranty. All other items, ( doors, gutters, etc.) carry a 3 year warranty. Our warranty is backed up by 30 years of award winning service from the same address and phone number we've always had. We will be here if you need us. And that, quite frankly, is what a warranty is all about.
On rare occassion a client feels the need to communicate with us about their active job. We spend most of our time actively participating at each of our sites. If you need us, we plan to be available so just give us a call.
We are very aware of the importance of energy savings for many reasons. Our products are designed to give you the very best energy ratings. We will also be happy to evaluate your home to help you make it more efficient.
We are honored that you trust us with your home and your personal information. We will never betray that trust. Your personal information, such as name, address, phone number and email address will never be shared or sold to anyone for any reason except to complete the tasks you have requested. For example, if your job requires an electrician, we will provide them with your contact information so they can arrange services. You can request information from us and feel secure that we will contact you to provide the information you requested, including home evaluations, and follow up in an appropriate manner to insure your need have been met, however, you will not be subject to constant contacts from our sales department (we don't have one).
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